When Loyalty Loses You Money

In this direct and eye-opening episode, Jeremiah Jennings tackles one of the toughest lessons in business—learning when to cancel customers. He shares real stories from Growing Green Landscapes, including a seven-year client who, despite endless accommodations, responded with a blunt “good riddance” after being let go. Jeremiah explains why unprofitable, high-drama accounts aren’t worth the stress, how they drag down crew morale, and why keeping them blocks the path to better clients. He reminds listeners that revenue without profit is vanity, and protecting your team’s time and energy must come first. This one’s a must-hear for any owner struggling to cut ties with clients that don’t fit.

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